Terms & Conditions

Your Service Selections

Client acknowledges that MTC Events will provide the following service(s) below listed in the service recap or invoice, selected and agreed to by client in their proposal.

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Service Guidelines

Sit-down dinners allow 1 server per 15 people. Buffet dinners allow 1 server per 25 people. For carving or pasta station allow 1 cook per station.  A dishwasher is required with China service ware at $32.00 per hour.  Servers and Cooks are $32.00 per hour each.  Décor services with 20+ headcount or 3+ stations (including but not limited to: dessert, head table, entrance, photo booth) allow 1 assistant per station at $32 per hour minimum 5 hours each.

 

*MTC Events, LLC reserves the right to make changes to these guidelines as needed based on the details of the event.  Setup, arrival time and breakdown times can be changed in writing within 1 week of the event date to ensure accommodation is arranged. 

 

Food Safety 

Safe food handling is a high priority of MTC Events.  Food items where there is reasonable risk of food borne illness to occur include (Chicken, Beef, Pork, and Turkey, Fruits and Vegetables, Raw Milk, and products made from it, raw eggs, Seafood and Raw Shellfish, Sprouts, raw flour).  Therefore, we do not allow left over food to be carried out. For your safety, and that of your guests, a Catering representative will remove food from your event once a service time of two hours has been reached.  If food service provided by MTC does not require an MTC catering representative remain present at the location site (ie: drop off service) MTC Events, LLC is released from any and all liability of food borne illnesses that may arise due to improper food handling. Client assumes all liability for incidents or reports of incidents, including and leading up to death of any individual who improperly consumes food at the event, food taken off event premises, or any guests who came in contact with said person reported to have been affected by consumed food at the above contracted event.  

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Liability 

Clients who rent a venue or building, rental location, or provide access to a residential space to host an event that is not provided by MTC Events; the following guidelines apply.  

Any items (ie: venue provided tables and chairs, client rented furniture, structures or event rentals) not provided by MTC events will not be setup or broken down by event planners, designers, its decor assistants. or MTC staff.  Client will ensure that the venue or rental company prepares all event rental items so that they are ready for use.  Client provided rentals are responsible to return all client provided event rentals.  MTC Events and its affiliates are not liable for damaged, chipped, scratched, or broken rental equipment that we do not provide.  We recommend for your protection, to ensure that a damage waiver be included in the total cost of rental items, but this is at the sole discretion of the client.   

If client provides MTC Events any access to its’ private residence or booked venue areas for food prep, event planning services, décor services, or photography, client must provide venue regulations for cleanup and breakdown.  We also agree to ensure private residence areas of use are in clean and orderly fashion based upon its initial make-up.  MTC Events does not move any furniture, non MTC event rentals, or venue provided tables and chairs.  If a venue/event space tour is deemed necessary, during the tour, client and venue owner/venue representative will be made aware of areas that require removal of furniture, and are responsible for ensuring areas are clear prior to MTC Events arrival.  

MTC Events are not liable for malfunction or damage claims arising regarding: electrical or plumbing, walls, furniture, household items, and major appliances as a result of "day of" event use.  Please note: MTC Events utilizes our own service equipment within parameters of each event and when necessary, require the use of kitchen areas disclosed to each client during consultation and verified in writing. 

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Rentals

Clients renting any item(s) related to their event directly from MTC Events; the following guidelines apply. 

Events booked 30 days or less from their event date, require full payment of rentals up front. Failure to pay full rentals at time of booking, does not guarantee said items (even if they are listed on your quote or invoice). MTC will not be held liable for selected items that are no longer available to rent on the day of the event due to client’s failure to pay in full, on time, or within the designed time frame MTC provided to guarantee said rental items.

 

Events booked 45 days or shorter from their event date require half of rental costs be paid for up front, when the deposit is made. Failure to pay full rentals at time of booking, does not guarantee said items (even if they are listed on your quote or invoice). MTC will not be held liable for selected items that are no longer available to rent on the day of the event due to client’s failure to pay in full, on time, or within the designed time frame MTC provided to guarantee said rental items.

 

Once deposits for rentals are received, or rental costs are paid in full, there are no refunds, even if the event is rescheduled or cancelled. Rescheduled events will receive a credit towards the new event date, or their next booked event with MTC, as long as the rental items selected are available on the new date. MTC will make every effort to accommodate new dates to coincide with selected rental items but cannot guarantee. Substitutions within the scope of the event and event design will be offered, but may require an additional cost depending upon availability, height, weight, and rush fees.

 

The client has the option of paying a damage waiver fee of 12% of the total cost of rented items for those listed below. Or choose to pay in full the retail replacement cost of each damaged item listed on their invoice. The client agrees that choosing not to add the 12% damage waiver to the deposit will result in damage replacement costs being billed directly to the credit or debit card on file. The client will receive a separate email, photos of the damage, and an invoice totaling the retail replacement cost if said items are returned to MTC in the following conditions broken, burned, soiled, unremovable stains, rips, tears, bent, or missing items. Wood backdrops, dessert stands, up lighting, stands, Linens, vases, glasses, China, flatware, charger plates, faux flowers, and votive candle holders rented separately fall within the damage waiver guidelines.

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Alcohol/Bar Service  

MTC Events does not serve, provide, or sale alcohol/beer beverages. We contract our trusted affiliate to serve spirits, beer, and wine. If alcohol and beer beverages are present at event, client has ensured that all public and private regulations are appropriately met and followed, including temporary license to serve, adhering to venue ABC consumption and guest adherence to regulations. MTC Events are not liable for any incidents related to the sale or consumption of alcohol/beer. MTC Events affiliates will not serve guests, clients, or anyone attending the event who is deemed unreasonably intoxicated for the protection of your guests. Bartending affiliates are licensed and insured to operate within NC and SC.

Clients requesting liquor/spirits Bar Service 

Require a Consumption Limited Special Occasion Permit obtained through the NC ABC Commission.  The application for the permit can be submitted online at https://aps.abc.nc.gov/ by no later than 14 business days before the event date. MTC Events recommends submission of the permit request within 30 days of the event date to avoid delay.  Failing to obtain the permit in time, does not constitute a refund for bar services.

Clients requesting Beer or Wine Only Bar Service

If only beer and/or unfortified wine (16% alcohol or less) is being served at no charge to your guests over the age of 21 years old at a free event and you have the permission of the owner of the premises to serve alcohol on their premises, then it is not necessary to obtain an ABC permit. 

 

Service, Delivery, and Sales Tax

7.25-8.5% NC State and County Food Tax.  21% Event Service Charge (including drop-offs) is standard for every contract and covers all business operations required to complete the event from start to finish (ie: location, mobile catering equipment, travel, consultation(s), time, labor, setup and breakdown of event and fulfillment of remaining contract details after date of event) It is not distributed as gratuity for staff.  Drop Off fee varies per event but begins at $75, which is a delivery charge that includes a base vehicle operation cost per delivery, plus the cost of mileage. 

 

Gratuity

Gratuity is an optional tip that goes directly to the event staff as a way to recognize excellent service. It can be added as a tip to your invoice when prompted, or after services have been rendered.  Cash is accepted.  If credit card payments are requested, a 3% service fee will be added to the invoice.

Retainer Information

Retainer Information Booking 6 months or greater for your event date: Read Below

25% NON-REFUNDABLE retainer or $250, whichever is greater required to hold date if more than 6 months from event date. All prices are confirmed at 6 months from event date and is due with signed contract to reserve date (to be deducted from total balance). Rental Costs Due 2 Months Prior to Event, if provided by MTC Events, LLC and are non-refundable. Final payment due 14 days prior to event (if client paying by check, check must be received by this date. If check is not received by this date, client agrees to pay using debit/credit card and check will be returned via mail).

 

Booking less than six months for your event date: Read Below

 

Events booked less than six months to 30 days prior to event require 50%  retainer at time of contract agreement (to be deducted from total balance and is non-refundable). Full payment of Rental Costs Due at time of booking, if provided by MTC Events, LLC. Final payment due 14 days prior to event (if client paying by check, check must be received by this date. If check is not received by this date, client agrees to pay using debit/credit card and check will be returned via mail).

 

Booking 30 days or less for your event date: Read Below 

 

Events booked 30 days or less prior to event require 50% retainer at time of contract agreement (to be deducted from total balance and is non-refundable). Full payment of Rental Costs Due at time of booking, if provided by MTC Events, LLC and are nonrefundable. Rush fees will be added to the invoice to account for sourcing, shipping, printing, and rental preparation. Rush fees are a total of 15% of the total balance of the design and planning package. Events booked within 14 days or less from event date require full payment up front via debit/credit only, no refunds. NO EXCEPTIONS. Final payment due 14 days prior to event (if client paying by check, check must be received by this date. If check is not received by this date, client agrees to pay using debit/credit card and check will be returned via mail).

 

Final Headcount

Total guest headcount is due 14 days prior to event date.  Client may adjust the guest headcount up or down no later than fourteen (14) days prior to the scheduled event date ("Final Headcount Deadline"). Any headcount adjustments must be submitted in writing and acknowledged by MTC Events.

If the client’s final headcount decreases by ten percent (10%) or more from the originally contracted guest count, MTC Events reserves the right to adjust the per-person menu pricing to reflect the revised guest count. The client will be notified in writing within two (2) business days of submitting the headcount adjustment request if a price increase applies. The notification will include the new per-person rate and an updated invoice reflecting the revised total cost.

If count increases, client will pay difference in the amount of same price per person or increase the food counts as indicated on approved menu.  If buffet or plated dinners total count on day of event exceeds final number provided, client will pay MTC events same price per person rate as indicated on approved menu.  IF head count difference/balance is not paid on day of event, remaining balance is due within 2 business days by cash, credit, or debit/no checks accepted. If MTC is asked to pick up remaining balance for cash payment, client will also cover cost of mileage expense in addition to balance.  NO EXCEPTIONS.  If balance not received within 2 business days of event date, client agrees that all monies will be charged to the initial credit/debit card on file as agreed and signed by the credit-card pre authorization form on file when initial payment was made. 

 

All payments due under the agreement will be updated accordingly and will remain subject to the existing payment schedule as failure to do so may result in penalties as outlined in the contract.. The client is responsible for making payments in accordance with the agreed-upon deadlines.  (See Payment Information Below)

 

Payment Information

WE DO NOT ACCEPT PERSONAL CHECKS.  All checks written from a business account must be made payable to Marcus Cuffee re: MTC Events, LLC in the memo. Certified Checks must be made payable to MTC Events, LLC.  Cash and Credit Card Payments Accepted.  Buffet Catering Service invoices totaling over $1,000.00 require a Credit/debit card be kept on file for day-of event guest count overages.  Credit/debit cards are saved on file with MTC once initial payments are taken over the phone. Additional unpaid balance of invoice within 48 hours after the event date will be automatically drafted from the client’s credit card on file if saved in system.  Late payments received 10 days or more after payment due date will incur a 10% late fee.  Final Payments not received within 5 business days of event date will incur a late fee of 10%, and may impact the final execution of services.  In the event of late payments impacting final service window, client will receive written and verbal communication of any changes needing to be made to accommodate final event execution. Mailing address for payments: will be provided upon request. *Returned Payments and Check payments will be charged $40 PLUS 4% service fee.  

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Cancellations/Rescheduling

Cancellations within 14 days of event date will forfeit 50% non-refundable retainer and forfeit all monies paid towards perishable, rental items, and third-party vendors.  Events booked within 5 days and cancelled within 48 hours are only entitled to 25% refund and forfeit all monies paid towards perishable, service, third party vendor services, and rental items.  Cancellations within 7 days of event date or less will forfeit all retainers, deposits, rental, third party vendor service, MTC service, and monies paid towards perishable items.  Any remaining balances owed to client will be refunded within 5 business days.  Any changes made to this contract must be made in writing and signed by all parties.  If the party is cancelled, the above cancelation guidelines will stand.  If the event is rescheduled within 14 days of event date, MTC Events will make every effort to accommodate our paid services to the new date established/requested by client.  If the event is rescheduled within 7 days or less of event date, any money paid towards perishable items will be lost and client will replenish costs towards perishable items spent. MTC Events will make every effort to accommodate our paid services or similar services of equal or greater value and cost, to the new date established/requested by client. Client understands that pricing structures and resource costs may change the price of the event due to the nature of the industry that are beyond MTC Events Control, and that choosing to change their event date, may impact the value of their original design and or food agreement. Client also agrees to make reasonable date requests based upon MTC Events calendar of availability.  

 

Conflict Resolution

The client and MTC agree to attempt to resolve any conflicts that arise only related to the food/décor services provided under “Client’s Invoice.”  Because our service goal is to provide high level customer satisfaction from start to finish in execution of the event with our thorough event planning and food service process, we have a no refund policy.  Please note, under no circumstances does MTC provide monetary refunds for client expressed dissatisfaction.  Conflict resolution is settled on the day of the event during client walkthrough, drop off, pickup, throughout the service time, and end of party for on-the-spot correction.  If both parties cannot agree to a client/service resolution on the day of the event, both parties agree to perform one to two meetings with the full intent to offer/accept reasonable service credits towards future events within 2 business days following the event.  If both parties are still unable to come to resolution, both agree to perform a non-judicial dispute resolution, also referred to as an alternative dispute resolution (ADR) or mediation.  Mediation will occur in the jurisdiction where the office of MTC is located, and the winning party will be reimbursed for mediation fees only.  

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